Refund and Returns Policy

At mad4.love, we want you to be completely satisfied with your purchase. If for any reason, you are not happy with your purchase, you may return it to us for a full refund or exchange, subject to the conditions and exceptions listed below.

Conditions for Returns:

To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Items that have been used or damaged by the customer will not be accepted for return.

How to Initiate a Return:

To initiate a return, please contact our customer service team within 7 days of receiving your order. You may contact us via email/phone number to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return. Once your return is authorized, you will receive instructions on how to proceed with the return.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

Shipping Costs:

Shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order for a replacement or refund.